BESPOKE GLASS EXPERTS IN SCARBOROUGH
Disclaimer
Splash Backs:
All our quotes are only valid for 30 days from date shown. Any alterations/ additional work / effects or specialist colours different to the quotation will be at an additional cost and a new quote will be issued making this one invalid. All effort is made to match colour where possible. We cannot guarantee an exact colour match to paint samples due to many factors including lighting, surface the paint has been applied and how many coats have been applied, other strong colours within the close vicinity of the installation area and the age of any samples/swatches provided by the customer. Once order and colour are confirmed via signed form, email, text or any other form of written confirmation colours and sizes cannot be altered. White or colours close to white will display a green tint due to the iron content of the glass itself, in this instance we recommend the use of Low Iron Glass. Thicker glass will display a greater tint. Imperfections in glass are a possibility due to the glass making process and the subsequent spraying. These can range from seeds and marks in the glass to dust particles in the spray finish. For light colours a dark fleck may be visible, in a dark colour light flecks may be visible. These should not be noticeable standing at a distance of two meters away from the surface as advised by The GGF (Glass and Glazing Federation) in relation to splash backs. Seeds and bubbles are deemed acceptable in all types of glass. Digital images will be provided to the customer to be proofed prior to printing and application. Once agreed and signed as correct by the customer any changes or alterations will be chargeable. It is the responsibility of the customer to gain any relevant permission with regard to copyright and image rights. It is the responsibility of the customer to ensure the surface onto which the glass is to be installed is sound and level. Gekoglass takes no responsibility for the condition of said surface. Any and all sizes provided by the customer and signed for as confirmed on this or any form by the customer, will be taken as correct. All toughened glass has a 1-2 mm tolerance on the sizes. As the glass is toughened it is heated and cooled repeatedly. This causes the glass to expand and contract slightly during the process and can affect the overall measure on width or height. Any replacements of goods due to incorrect sizes being provided by the customer will be chargeable at the full price per m2 (minimum order size 1 m2) Any installation specified in the quotation will be done during normal business hours, and only if there is reasonable access and space. All items should be checked on delivery/collection. If ‘you’ the customer intends to fit splashbacks independently of gekoglass then the responsibility of gekoglass ends at delivery/collection and payment in full is received. We will not be held responsible for any subsequent damage caused during fitting by a third party or any adverse reaction which may happen due to incorrect installation or use of none recommended sealants or adhesives.
​Overlay Lead work (including vases and mirrors):
All our quotes are only valid for 30 days from date shown. Any alterations/ additional work different to the quotation will be at an additional cost and a new quote will be issued making the first invalid. Imperfections in glass are a possibility due to the glass making process. These can range from seeds and marks in the glass these should not be noticeable standing at a distance of two meters away from the surface as advised by The GGF (Glass and Glazing Federation). Seeds and bubbles are deemed acceptable in all types of glass. All colours and textures are provided by polyester based colour films. Colour matches cannot be guaranteed from section to section. Any areas using grains, ripples, wisps, abstracts, veins, streaky, colour blends or metallic effects will all be different and individual due to manufacturing process so exact matching from panel to panel is not possible. All lead is 99.5% pure lead and due to this is subject to oxidisation. This is caused by environmental factors such as rain, snow and condensation causing the lead to create a protective barrier or a patina. Aged lead and lead treated with patination oil will also eventually oxidise given the correct conditions. It is the responsibility of the customer to place the finished product in a position that is suitable for use, any damage caused due to oxidisation is not the responsibility of gekoglass. Glass bevels are individually made and due to this no two are identical. Bevels are made from float glass and due to this are also prone to seeding and marking as with all glass (see above GGF recommendations).
​Window Repairs:
All our quotes are only valid for 30 days from date shown. Any alterations/ additional work different to the quotation will be at an additional cost and a new quote will be issued making this one invalid. Imperfections in glass are a possibility due to the glass making process. These can range from seeds and marks in the glass to dust particles, light and dark flecks. These should not be noticeable standing at a distance of two meters away from the surface as advised by The GGF (Glass and Glazing Federation) in relation to the glass. Seeds and bubbles are deemed acceptable in all types of glass. Any and all sizes provided by the customer and signed for as confirmed on this or any form by the customer, will be taken as correct. All toughened glass has a 1-2 mm tolerance on the sizes. As the glass is toughened it is heated and cooled repeatedly. This causes the glass to expand and contract slightly during the process and can affect the overall measure on width or height. Any replacements of goods due to incorrect sizes being provided by the customer will be chargeable at the full price per m2 (minimum order size 1 m2) Any installation specified in the quotation will be done during normal business hours, and only if there is reasonable access and space. All work should be checked while gekoglass is still on site. If ‘you’ the customer intends to fit any glass provided by gekoglass then the responsibility of gekoglass ends at delivery/collection. We will not be held responsible for any subsequent damage caused during fitting by a third party or any adverse reaction which may happen due to incorrect installation or use of none recommended sealants or adhesives.
Payment Terms for Splashbacks/Overlay Lead/Window Repairs:
All orders are subject to a 50% down payment and are non-refundable. The balance of an account is due on the day of installation/delivery/collection. We DO NOT offer credit to any of our customers, thank you for your understanding. In all instances of non-payment, we reserve the right to charge 5% interest per week with an additional late fee of £55.00.
Liability: We accept no liability for loss or damage to anything in your property. We hold public liability insurance with a maximum of £5 million, for details/ potential claims, please contact gekoglass in writing.
Bespoke Fused Glass Orders: All orders are subject to a twenty working day process time. Each item is lovingly hand-crafted in our workshop in Scarborough and quality checked once finished and before collection/dispatch. Due to the hand-crafted nature, no two pieces are exactly the same. Each will have unique differences or quirks due to our kiln process. If an item is created to bespoke criteria, that is to say if it has been made to specific sizes or colours then it is not eligible for a refund. Please do bear this in mind when placing an order.
​All Products: Once received Gekoglass is not liable for any loss or damage caused by the customer (including installations), if not carried out by Gekoglass staff. Verbal instructions will be supplied by gekoglass and we advise these are followed. Any sizes, diagrams or any other written or drawn form of dimensions required for the job, are the sole responsibility of the customer to be accurate. If the finished product is wrong due to incorrect dimensions being provided by the customer, any replacements will be charged at the full original price. All items remain the property of gekoglass until payment is received in full. Any issues regarding the finished job should be raised within one week of completion. All Issues will be investigated as soon as possible. No refunds or replacements will be offered for items displaying any of the characteristics mentioned in this disclaimer.
Gift Certificates:
All gift certificates are non-transferable, no cash can be refunded, they are not redeemable for cash. No replacements will be issued for lost or stolen gift certificates. These cannot be used when purchasing glass splashbacks, furniture or overlay lead designs. Gift certificates are valid for a maximum of six months (please check your certificate for expiry date).
Furniture:
Please see separate disclaimer regarding our furniture.
​Promotions/ offers:
General Data Protection Regulation (GDPR) 2018:
Offer is valid for a limited time only (stated in the promotion). The offer is available in store at Gekoglass only. The discount will be applied at checkout with proof of offer. Offer applies to selected items only and cannot be used in conjunction with other multi purchase offers. Concessions excluded: glass splashbacks and overlay lead panels. Voucher/code cannot be used in conjunction with any other voucher, promotional code. Offer does not apply to delivery charges. Any refunds will take into account the discount. Gekoglass reserves the right to withdraw offers at any time. Gekoglass reserves the right to changes these terms and conditions on reasonable notice. Promoter: Gekoglass, Unit 14, Scarborough Market Hall, St Helens Square, Scarborough, YO11 1EU.
All customer information is provided by you, the customer. You are free to visit our website without informing us who you are or providing any information about yourself. However, if you give us any personal information about yourself or others, to obtain more information or for us to contact you we promise to treat it securely, honestly and lawfully. Gekoglass retain all customer information for a minimum of seven years. Once the time period has elapsed all data is destroyed in the appropriate manner. Any information held in PayPal is not accessible by gekoglass and gekoglass has no control of what PayPal do with any customer’s information. If you need further information on this, contact PayPal directly. Customer details held by gekoglass are not shared with any other business or medium. We are committed to protecting your privacy.
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​These terms and conditions are governed in accordance with the laws of England & Wales.
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Last updated August 2019